About the Opportunity
We are seeking a highly organized, welcoming, and detail-oriented Front Desk Guest Services & Administrative Coordinator to serve as a key point of contact for The Avenue Blackbox, Inc. This role combines front desk reception, administrative support, box office operations, and program coordination responsibilities.
The ideal candidate is a proactive communicator who thrives in a fast-paced, community-centered arts environment and enjoys working with youth, families, artists, and the public. This position plays a critical role in ensuring smooth daily operations and a positive experience for all visitors and program participants.
guest services & administrative coordinator
EMPLOYER: The Avenue Blackbox, Inc.
EMPLOYMENT STATUS: Full-time, W-2 status, hourly, varied-schedule (including evenings and some weekends)
Reports To: CEO/Executive Artistic Director & various managers/program administrators
COMPENSATION: $18-20 per hour
BENEFITS: Paid holidays, paid time off + wellness and sick time
LOCATION & OFFICE: Rochester, NY (in person, front desk)
Key Responsibilities:
Front Desk & Guest Services
Welcome visitors
Manage inquiries
Oversee check-in/sign-in processes
Administrative & Office Support
Maintain records, schedules, communications, and
Maintain front office systems, including supply inventory and organization
Box Office & Event Support
Manage ticketing, customer service, and support front-of-house operations for events
Assist with event setup, breakdown, and front-of-house operations
Engage with participants and community members to support a positive experience
Program Coordination
Support after-school and family programs, including registration, attendance tracking, and participant communication
Prepare program materials and spaces
Support and help facilitate participant and family orientations
Assist with onboarding processes and required documentation
Help ensure a safe and welcoming environment
Data & Experience Tracking
Maintain attendance data, manage surveys, and track participant and guest feedback
Support evaluation and continuous improvement efforts
Qualifications
High school diploma or equivalent
Experience in administrative, customer service, or front desk roles and technology
Strong organizational and communication skills
Comfort working with youth and families
Experience with data entry and recordkeeping preferred
Basic proficiency with office software
Flexibility for evenings and weekends
Driver’s License and ability to pass a background check and fingerprinting
For Questions:
Please be prepared to submit a cover letter and resume.
Applications will be reviewed as they are received.
To earn more about The Avenue Blackbox, Inc.:
Facebook, Instagram, Twitter, YouTube: @avenueblackbox
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Job description
About the Company
The Avenue Blackbox, Inc. is a multidisciplinary arts organization dedicated to providing culturally responsive programming that uplifts and empowers youth, families, and the broader community through creative expression, performance, and education. We are proud to serve in the historic the Joseph Avenue neighborhood of Rochester's northeast quadrant. We create safe, bold, affirming spaces for exploration, storytelling, and artistic growth. We create home.
The Avenue Blackbox, Inc. is an EQUAL OPPORTUNITY provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
No Sexism
No Racism
No Ageism
No Ableism
No Homophobia
No Fatphobia
No Transphobia
No Hate